What are the responsibilities and job description for the HVAC Dispatcher position at Hobson Fabricating Corp?
As an HVAC Dispatcher, you will play a crucial role in ensuring the smooth operation of our HVAC service department. Your primary responsibility will be to efficiently schedule and dispatch service technicians to customer locations, maintain communication between technicians and customers, and ensure timely resolution of service requests. Your ability to multitask, prioritize, and communicate effectively will be essential in this role.
Responsibilities:
1. Receive incoming service requests via phone, email, or other communication channels.
2. Gather necessary information from customers, including their contact details, location, and description of the issue.
3. Schedule service appointments and dispatch technicians to customer locations based on urgency, technician availability, and proximity to the job site.
4. Communicate job details, including appointment times and technician information, to customers.
5. Coordinate with technicians to ensure they have the necessary equipment, materials, and information to complete their assigned jobs.
6. Monitor the progress of service calls and provide updates to customers as needed.
7. Handle customer inquiries, complaints, and rescheduling requests professionally and courteously.
8. Maintain accurate records of service calls, including customer information, job details, and technician activities.
9. Assist in coordinating emergency response services for urgent HVAC issues outside of regular business hours.
10. Collaborate with other departments, such as sales and inventory management, to ensure seamless service delivery.
11. Support the Project Manager in planning, coordinating, and executing projects from inception to completion.
12. Assist in creating detailed project schedules, ensuring that timelines are met, and resources are allocated effectively.
13. Monitor project progress and update team regularly on milestones and potential risks.
14. Participate in project meetings and provide valuable input to resolve issues and improve project efficiency.
15. Answer telephones and respond to inquiries via telephone or email
Job Type: Full-time
Pay: $25.81 - $28.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $26 - $28