Systems Analyst

Summary

The Systems Analyst role is responsible for the monitoring, maintenance, and security of all IT Infrastructure for the Buffalo Sabres, HarborCenter and the Rochester entities. Including the installation, configuration, optimization, and support of new and existing wireless and physical network hardware, servers, and O365 services. Assist with the design and deployment of new IT network hardware and infrastructure. Provides support for end user devices and applications. The work is performed with considerable independence under the supervision of the Director of Information Technology.

Duties & Responsibilities

• Oversee the company system and network infrastructure to include all network switches, firewalls, servers, storage, cloud services and other company network resources.
• Manage and maintain disaster recovery and business continuity plan for all franchises and sites. Restore data when requested.
• Troubleshoot and resolve open issues related but not limited to network PC’s, printers, routers, switches, LAN, WAN, wireless connectivity, and other network related problems.
• Update servers, software, hardware, and applications as required. Ensure that Server maintenance and monitoring is done on a daily basis.
• Create, update, and maintain documentation related to network design, IP, subnets, software patches and upgrade.
• Configure, deploy, and manage Office 365 applications and features to meet business requirements.
• Administer and provide end user support for Office 365 accounts and services.
• Deploy, update, troubleshoot and decommission end user devices as needed.
• Implement and enforce security best practices within the Office 365 environment.
• Implementing and managing Microsoft 365 mobile device management (MDM) policies and configurations.
• Managing and maintaining third-party integrations with Microsoft 365 services.
• Configuring and deploying Intune policies and profiles for mobile devices and applications.
• Maintain a high level of confidential information.
• Help ensure the 24/7 availability of all network systems, including the timely communication and resolution of problems affecting those systems.
• Install and train employees on new software.
• Participate in establishing and modifying operational methods and processes by recommending changes in materials, equipment, and procedures.
• Research, evaluate, recommend and implement new technology to meet business objectives and maintain industry standards.
• Perform related work as required.

Minimum Qualifications for the Position:

• Associates degree in Network Administration, Computer Science, or related field preferred
• 3-5 years of responsible System Administrator experience.

• Knowledge and understanding of servers, switches, routers, firewalls and network security.
• Strong Knowledge of Office 365 tools that include but are not limited to: Exchange Online, Sharepoint, One Drive, MFA, single sign on applications, MDM, and Entra.
• Experience with the following preferred:

• Windows Server OS
• VMware ESXI
• Windows 2010, 2011 Mac OS
• Fortinet Fortigate Firewalls, IPS
• Cisco switches/routers
• Wireless technologies
• Mobile device management with Intune

• Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, IPSEC, VPN, and VLANs.
• Ability to install and maintain software and hardware, including development and maintenance of appropriate documentation for each system and/or process.
• Ability to maintain effective working relationships and communicate effectively, both orally and in writing with the staff, general public, vendors and contractors.
• Ability to work variable hours, including evenings, weekends and holidays as needed.
• Ability to lift and move up to 50lbs.
• Ability to lift and move equipment.
• Ability to reach, bend, sit and/or stand, climb, balance, kneel, crouch or crawl.

Critical Competencies

• Manages Complexity: Asks appropriate questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems.
• Manages Conflict: Steps up to conflict, seeing them as opportunities. Works out tough agreements and settles disputes equitably. Settles differences in productive ways with minimum noise.
• Decision Quality: Makes sound decisions, even in absence of complete information. Relies on a mixture of analysis, wisdom, experience and judgement when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles.
• Being Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity.
• Resourcefulness: Marshals resources (people, funding, material, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources.

Benefits & Incentives

We offer generous benefits and incentives, including but not limited to:

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Paid Time Off: Paid Volunteer Days
• Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.

Compensation

This role is exempt and pays between $60,405.80 - $81,500.00. Note: Wages will be determined based on factors such as candidate experience, qualifications, skill set and internal equity

Hockey Western New York, LLC is an Equal Opportunity Employer