What are the responsibilities and job description for the Ticket Sales Rep position at Hockey Western New York, LLC?
Summary
The Ticket Sales Representative actively sources and builds relationships with current and prospective fans. Representatives will be trained to identify the needs of customers and provide recommendations for ideal game and event experience at KeyBank Center. Sell tickets for all events, handle customer inquiries, and provide outstanding customer service for all patrons.
Duties and Responsibilities
- Sell new full season ticket membership, partial plans, group outings, and single game suite rentals
- Meet and/or exceed annual sales goals as provided by Ticket Sales Leadership
- Prospect and source potential clients in the Greater Buffalo Area
- Make minimum of 70 outbound phone calls per day
- Proactively identify new leads through referrals, networking, and prospecting businesses
- Maintain accurate and detailed records of all current clients and prospect within CRM system
- Provide excellent customer service to prospects and current clients at all time
- Active involvement in the community to continually build sales pipeline
- Assist in STH retention programs.
- Respond to incoming phone calls to be sure they are answered quickly and efficiently.
- Handle problems during events and solve problems to customer's satisfaction.
- Maintain a functional and organized workspace.
- Maintain a level of knowledge of programs and events to adequately assist customers.
- Assist in bulk mailings to STH's or other ticket purchasers.
Qualifications & Skills
- 1-3 years of sports sales experience
- Bachelor's degree preferred.
- Strong organizational, time-management, and problem-solving skills
- Oral and Written Communication Skills
- Reading Skills
- Technical Communication
- Customer Service
- Product Presentation
- Professionalism
- Computer Literacy
- Math Aptitude
- Ability to stand for long periods of time
- Ability to lift up to 40 pounds
Compensation
- This is a base of $15.50 per hour plus commission role.
Benefits & Incentives
We offer generous benefits and incentives, including but not limited to:
- Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
- Investments: 401(k) with employer matching; annual discretionary defined employer contributions
- Paid Time Off: Paid Volunteer Days
- Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
- Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
- Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.
HWNY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $16