What are the responsibilities and job description for the Student Employee - Information Technology position at Hocking College?
Information Technology Student Employee - $12.00 per hour
Position Purpose
Under the direct supervision of the Chief Information Officer, performs the following operations : Operate the institution's ID Card system; Enter data into the Helpdesk ticketing system; Reset passwords and access to campus systems; Provide level one walkup and phone support to end-users to assist with computer issues; and assists in supporting and resolving technology issues, such as but not limited to : computer systems, software, printers, projectors, cabling, etc.
Duties and Responsibilities
Assists in the operation of the institutions ID card machine / computer : Verify ID and status of requestor; operate the ID machine, and provide access control to college systems based on status and maintain ID supply inventory.
Assists in maintaining helpdesk database ticketing system and other OIT systems including documentation : Enter service requests into the ticketing software, updates open tickets as completion of work occurs, Enter data to assist in the acquisitions of goods and materials, Document techniques and inventory into OIT information systems.
Assist users in gaining access to software and systems; Password resets, access to campus systems and / or software as notified.
Assists in providing level one walkup and phone support to end-users for technology issues.
Assists in supporting and resolving technology issues campus wide
Qualifications :
Must be a current actively enrolled student at Hocking College
Ability to follow verbal and written directives
Customer service skills
Communication skills
Ability to learn
Working knowledge of software package, including MS Office Suite
Strong cognitive problem solving skills
Ability to maintain confidentiality
Must possess organizational, record keeping, and communication skills
Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).
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