Delivery Dispatcher

Overview
We are seeking a dedicated and detail-oriented Delivery Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in coordinating fuel deliveries to our customer, ensuring timely delivery of freight, and maintaining effective communication across various departments. This position requires a strong understanding of the marketing area and the ability to utilize technology to optimize operations.

Duties to include, but not limited to:

DAILY

• Prepare Driver Routes
• Upload and process mobile tablet batches and deposits
• Constant communication with drivers throughout day
• Answer phones and general customer service duties
• Enter credit card payments for customer service
• Maintain Degree Day information in back office system
• Process Credit Card batches at end of day
• Balance cash drawer vs. sales for over-the-counter sales
• Scan Bills of Laden to corporate office for oil and propane purchases for processing
• Maintain and communicate service agreements for metered customers
• Set up pre-buy and stress free payment contracts with customers during appropriate time of year.
• Process take over requests from competitors
• Review daily after-hours service and delivery requests and go over all with technicians and enter information into customer accounts on back office system.
• Email delivery tickets to various commercial accounts after deliveries are complete
• Maintain Salesforce system for new customer inquiries and email leads to sales personnel
• Process Energy Assistance delivery request, fax completed delivery information to Energy Assistance Offices as needed
• Consult with Branch Manager about pricing inquiries from customers
• Communicate each day's events with the dispatch team and coordinate vehicle repair with fleet mechanics
• Contact customers on expired credit card account information or on failed processing. Update appropriate information on customer accounts

WEEKLY

• Prepare weekly ticket batch for coming week
• Rebill deliveries that require adjustments
• Bill out and prepare deposit for cash sales account

MONTHLY

• Renew Minimum Use Contracts

Qualifications

• Proven experience in delivery dispatch or a similar role within the logistics industry.
• Familiarity with GIS and GPS systems is highly desirable.
• Strong understanding of freight operations and shipping/receiving processes.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with various stakeholders.
• Proficiency in using technology for fleet management and transportation tracking.
• Ability to type efficiently for data entry tasks related to shipment documentation.
• Strong problem-solving skills with a keen attention to detail.

If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatcher.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Guilford, CT 06437: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24