CERTS - Operations Manager

Description

Who we are:

Controlled Environmental Regulatory Testing Services (CERTS), a Hodess Company is a full-service testing and certification company focused on providing today's cleanroom professionals with the support needed to regulate and maintain a stable, productive cleanroom.

The CERTS team knows the importance of keeping your cleanroom in compliance, that is why all of our customers are treated like partners.

CERTS technicians are NSF, CNBT, IEST and CETA trained to meet the stringent needs of customers’ cleanrooms and clean equipment. CERTS invests in the most current, state-of-the-art testing equipment to provide the most accurate and efficient testing available.

Job Summary

The Operations Manager reports to and partners with the General Manager to support Daily Project Operations. The Operations Manager will ensure the safe, productive, and quality execution of all projects. This position requires strong leadership, organization, time management, communication, and client service skills. The Operations Manager possesses advanced knowledge and expertise in full-service testing and certification of NSF, CNBT, IEST and CETA.

Operational Excellence

MAJOR AREAS OF RESPONSIBILITIES

• Coordinate with internal stakeholders to ensure seamless execution of field service processes.
• Ensure that the Project Management Teams know and understand complete project plans, specifications, documents, reports, contracts, subcontracts, purchase orders, and requirements.
• Work with Field Service Supervisors and CERTS staff to direct and manage testing & certification, schedule labor for service order, prepare weekly progress reports, and update schedules.
  
  

Team Leadership

• Lead and supervise a team including field supervisors and technicians, to ensure alignment with organizational goals and objectives.
• Provide guidance, coaching, and support to team members to enhance performance, productivity, and morale.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Lead team members by example, offer effective coaching and feedback, and effectively manage performance.
  
  

Client Relations

• Build and maintain strong relationships with clients/customers to understand their needs, address concerns, and ensure high levels of satisfaction with our services.
• Collaborate with the CERTS team to identify opportunities for upselling or cross-selling additional services to existing clients/customers.
• Represent company to customers, subcontractors, suppliers, vendors & employees in a professional manner.
• Satisfy clients, maintain good open communication channels & a positive relationship with customers, contractors, suppliers, and other employees to ensure testing & services are executed well.
  
  

Requirements

MINIMUM JOB REQUIREMENTS:

• 5 years project management experience or operations experience.
• Advanced knowledge and expertise in full-service testing and certification of NSF, CNBT, IEST and CETA
• Previous management experience.
• Demonstrated skills in Sage/Timberline and Procore Construction Management or similar Software.
• Demonstrated experience in Microsoft Project
• Candidate must have valid work authorization.
• Salary is commensurate of education, years’ experience, and market
  
  

Knowledge, Skills, And Abilities Required

• Ability to communicate effectively, both orally and in writing.
• Advanced interpersonal and communications skills and the ability to work effectively with a wide range of constituencies.
• Ability to negotiate and manage contractual agreements. Knowledge of contract documents and specifications.
• Skill in organizing resources and establishing priorities.
• Ability to foster a cooperative business environment.
• Ability to gather data, compile information and prepare reports.
• Familiarity with federal, state, and local codes, ordinances, and regulations.
• Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
  
  

Controlled Environmental Regulatory Testing Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, disability, military or veteran status, genetics, or any other protected category in accordance with applicable federal, state, and local laws. In addition, Controlled Environmental Regulatory Testing Services complies with applicable federal, state, and local laws governing nondiscrimination in employment.