What are the responsibilities and job description for the Equipment Service Coordinator position at Hodge?
The Equipment Service Coordinator is a key support role within the Service department, responsible for managing schedules, dispatching service technicians, processing service quotes, and following up on warranty claims. This position requires strong organizational skills, attention to detail, and a customer-focused approach to ensure operational efficiency and exceptional service delivery.
Why HODGE
At HODGE, we truly believe success comes from treating people like family. That’s why we offer a fulfilling career that goes beyond just a paycheck. HODGE offers a wide range of perks and benefits that make it the perfect place to grow your skillset:
Why HODGE
At HODGE, we truly believe success comes from treating people like family. That’s why we offer a fulfilling career that goes beyond just a paycheck. HODGE offers a wide range of perks and benefits that make it the perfect place to grow your skillset:
- Balance: We understand the importance of a healthy work-life balance. At HODGE, you can count on having holidays off (while still getting paid for them), allowing you to spend quality time with your family and friends.
- Great Benefits: We value our employees' well-being and offer a comprehensive benefits package. Enjoy paid time off, 401k, medical, dental, and vision insurance, life insurance, an employee assistance program, wellness program, and much more!
- Competitive Pay: We offer competitive wages. Your hard work will be recognized and rewarded!
- Safety First: At HODGE, we prioritize safety above all else. Your well-being is our top priority. We protect our work family by maintaining safety policies, including the use of personal protective equipment (PPE) and proactive hazard identification.
- Ambition: We're a team of ambitious individuals who are dedicated to achieving great things together. We embrace the "Whatever It Takes" mindset, ensuring that we go the extra mile to deliver exceptional results.
- Friendly Work Environment: Join a team that feels like family! You'll be supported by colleagues who genuinely care about your success and well-being.
What You'll Do
- Scheduling & Dispatch: Coordinate and dispatch preventative maintenance schedules for service technicians. Review and maintain accurate technician work schedules.
- Service Operations & Customer Support: Act as the primary contact for incoming service department phone calls and online inquiries, delivering professional and optimal customer service. Create work orders and process invoices for the Service Department and Allied operations. Prepare and follow up on client service quotes, negotiating terms that best align with client needs. Manage warranty claims, ensuring timely processing and resolution.
- Reporting & Continuous Improvement: Generate and analyze department reports to assess progress toward goals and develop improvement strategies. Work closely with Service teams to identify and implement operational efficiencies. Stay current with changing technologies and industry trends.
- Safety & Compliance: Comply with all OSHA and site-specific safety and PPE requirements. Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees.
- Travel: Attend off-site meetings and training sessions as needed to support business operations and professional development.
- Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.
- Additional Duties: Perform tasks assigned to support dynamic changes in business conditions.
Qualifications: To perform this job successfully, the Equipment Service Coordinator must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill and ability required.
Education/Experience:
- Effective communication and interpersonal skills, with the ability to build rapport.
- Commitment to promoting a positive workplace and safety-first culture.
- Proven experience in customer service and service coordinator, preferably in the material handling industry or related field.
- Strong understanding of customer relationship management principles and service coordination best practices.
- Ability to work independently and as part of a team, with a result-driven mindset.
- Proficiency in writing quotes, managing service orders, and using MS Office or similar software.
Your future starts here! Apply now and join our team at HODGE.
