What are the responsibilities and job description for the Customer Experience Coordinator- Hoehn Jaguar Land Rover Carlsbad position at Hoehn Honda?
Job Title : Customer Experience Coordinator
Job Type : Full-Time
Reports To : Service Manager, Sales Managers
SUMMARY
We are seeking a dedicated Customer Experience Coordinator to assist our customer service team in our Sales and Service departments. The ideal candidate will be responsible for ensuring excellent customer service and satisfaction through effective customer communication and situational problem solving. This position offers a competitive salary, opportunities for career growth, and a dynamic work environment. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
RESPONSIBILITIES
- Reach out to clients after purchase and service work to ensure satisfaction
- Achieve survey quantities and net promoter scores
- Handle escalated customer inquiries and complaints
- Monitor department performance metrics and provide feedback for improvement
- Maintain store corporate standards for cut flowers, hospitality lounge, and décor
- Be an expert in product knowledge to conduct redeliveries to show features to clients
- Analyze customer feedback to identify areas for improvement
QUALIFICATIONS
JOB REQUIREMENTS
COMPENSATION
WHY HOEHN MOTORS?
The Hoehn family has been in the automobile business since the 1920s. In 1938, T.W. Hoehn was awarded a Chevrolet franchise in Memphis, Tennessee. He passed that dealership to his son, T.W. Hoehn, Jr., when he retired in 1950. T.W. Hoehn, Jr., expanded their Hoehn Chevrolet footprint across the country, adding franchises in St. Louis, Kansas City and Beverly Hills. In 1970 he sold the dealerships and retired to La Jolla. In 1975, he saw an opportunity to buy Brooking Oldsmobile-Honda-Mercedes in Car Country Carlsbad, one of the first "auto-malls" in the country. His timing was serendipitous, as 1975 saw the end of a recession and the rapid economic and population growth of North County, as well as the surge in popularity of Honda and Mercedes-Benz in the U. S. marketplace. Mr. Hoehn was quickly joined by his sons, Bill and Bob, who continue to oversee the day-to-day operations of the business alongside their children- Ted, Adrienne, Jo Hannah and Susanah. Today, the Hoehn Family of Dealerships proudly represents 8 brands in Carlsbad (Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz and Sprinter) and a second Audi dealership in Temecula. The family owned and operated dealerships are proud to offer a world-class inventory, staff and customer service. Visit any of our dealerships today and see for yourself how we've continued to set the standard in dealerships for almost 100 years and four generations!
Salary : $75,000 - $100,000