Manufacturing - Customer Service Representative

HOERBIGER Corporation of America (HCA) is seeking a Customer Service Representative to join our manufacturing team in Pompano Beach. The Customer Service Representative works as a liaison between HCA and all other HOERBIGER entities, executing all order entry and quotation activities regarding precision manufactured compressor valves and other components. This is a full-time position, generally scheduled on-property weekdays.

Duties and Responsibilities

• Communicate effectively with customers via phone, email, and chat.
• Create, edit, and acknowledge sales orders via EDI (electronic data interchange).
• Check order status and provide proactive feedback or expedite opportunities. Monitor, release, and follow up on individual deliveries and invoices.
• Create, edit, and acknowledge Customer issues and budgetary quotations in Salesforce
• Create, edit, and maintain Customer and Product Master Data using ERP system and working with various departments (Engineering, Sales, Purchasing)
• Resolve customer complaints and organize returns, credits, or replacement orders using ERP system

• Minimum five years’ experience in customer service (preferably in manufacturing industry) or associate degree/technical college degree plus three years related experience in customer service
• Experience working in a manufacturing setting highly preferred
• Intermediate Level Computer skills
• Proficiency in use of Microsoft Office – Outlook (email & scheduling), Word, Excel and PowerPoint
• Minimum one year experience using an integrated ERP/MRP system such as SAP HANA; understanding of Master Data in an ERP system
• Minimum one year experience with CRM system such as Salesforce
• Excellent communication skills. Speak clearly and persuasively. Able to listen, clarify, and respond.
• Business Writing skills. Write clearly and informatively, read and interpret written information.
• Highly motivated and result-oriented individual with ability to work under pressure; maintain confidentiality. Motivated team player, positive attitude, excellent initiative and problem-solving abilities. Strong sense of urgency.

HOERBIGER offers a stable, team-oriented work environment with opportunity for advancement. Our robust benefits package includes: Medical/Dental/Vision insurance, company paid Short- and Long- Term Disability coverage and Life Insurance, FSA and HSA, paid Vacation, paid Holidays, paid Sick Days, paid Parental Leave, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

HOERBIGER Corporation of America (HCA) is part of the global HOERBIGER Compression Technology Group, and is an industry-leading manufacturer of high-tech, reciprocating compressor valves and components used across the energy industry. HCA supplies these high-quality components to both original equipment manufacturers (OEMs) and to related aftermarkets. HOERBIGER is also driving the recent green energy transition through innovation, know-how and our broad range of innovative products and services. HCA employs a team of 300 dedicated professionals in Pompano Beach, FL.

HOERBIGER is an Equal Opportunity Employer Drug Free Workplace E-verify