What are the responsibilities and job description for the Call Center Supervisor position at Hoffenmer Inc?
Call Center Supervisor
Hoffenmer Inc.
Hoffman Estates, IL, USA
- Employment Type: Full-Time
- Benefits Offered: Dental, Medical, Paid Time Off, Vision
- Compensation$24 to $28 per hour
Why Work Here?
We are growing! We’re entrepreneurial, innovative, and bold—always taking on new and thrilling projects that keep things dynamic.
We are seeking a second Call Center Supervisor to join our team! Our team is rapidly growing, and it is too big for just one supervisor. You will be responsible for assisting the current supervisor by helping the team, providing service information, and resolving issues.
Responsibilities:
- Handle customer inquiries and complaints from the team
- Provide information about our services
- Troubleshoot and resolve service issues and concerns
- Document and update team records based on interactions
- Develop and maintain a knowledge base of the evolving services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
About Hoffenmer Inc.:
At Hoffenmer, we do things differently. We’re entrepreneurial, innovative, and bold—constantly taking on exciting, fast-paced projects that keep things fresh and engaging. As a people centered company that genuinely invests in its employees, our goal is to continue bringing on amazing professionals to help expand our existing team of professionals.
Our brand-new, state-of-the-art office was built to energize and inspire, offering:
✔ Modern ergonomic workstations
✔ An in-office café with premium coffee & espresso
✔ Bakery-style breakfasts and complimentary lunches
✔ Paid lunch breaks
✔ A movie-theater setup for ultimate break-time relaxation
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Hoffman Estates, IL 60169 (Required)
Ability to Relocate:
- Hoffman Estates, IL 60169: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $28
