What are the responsibilities and job description for the Ford Lincoln Flat Rate Technician position at Hoffman Auto Group?
Job Details
Job Location: East Hartford, CT
Salary Range: $65,000.00 - $100,000.00 Hourly
Description
We are looking for a
Ford Flat Rate Technician
to join the Hoffman Auto Group family!
Check out what technicians have to say about Culture at Hoffman Auto!
UP TO $10,000 SIGN ON BONUS!
What does a Flat Rate Technician at Hoffman Auto Group do?
Role Purpose
Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.
Leadership
This position does not lead others.
Core Accountabilities
- Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
- Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
- Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
- Meet all flat-rate hour production-based metrics as prescribed by Management.
- Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.
Qualifications
- High School Diploma
- Valid Driver’s license
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
- Must be able to lift 50 pounds
At Hoffman Auto Group we strive to be elite in the automotive space and were voted Best of Hartford in 2024. Check out the exciting improvements happening at our East Hartford campus.
Salary : $65,000 - $100,000
