What are the responsibilities and job description for the Lexus Business Development Specialist position at Hoffman Auto Group?
Job Details
Description
We are looking for a
Lexus Business Development Specialist
to join the Hoffman Auto Group family!
Click here to check out what our Directors have to say about Culture at Hoffman Auto!
What does a Business Development Specialist at Hoffman Auto Group do?
Role Purpose
Generate sales appointments and vehicle sales opportunities through proper handling of incoming calls, internet leads, text messages, lease renewals & orphan customers. Contact current and potential customers regarding special sales campaigns and offers.
Leadership
This role does not manage others.
Core Accountabilities
- Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.
- Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by Brand Specialist.
- Complete sales technique, lead management software & vehicle product knowledge training.
- Meet objectives for appointment setting and vehicle deliveries.
- Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.
- Assign and ensure timely & accurate responses for all internet leads, text leads, etc.
- Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.
- Assist Sales Management in evaluating 3rd party lead providers in order to make recommendations as necessary.
Qualifications
1. High School Diploma
2. 1-2 years’ experience in the automotive industry or customer service orientated environment preferred
3. Possesses effective communication skills: oral, written, listening.
4. Works well with customers, promotes a positive image of the company, strives to solve issues
Salary : $16 - $18
