What are the responsibilities and job description for the Porsche Service Advisor position at Hoffman Auto Group?
Job Details
Job Location: East Hartford , CT
Salary Range: $60,000.00 - $110,000.00 Base Commission/year
Description
Role Purpose
Handle customers throughout the entire service experience with their satisfaction as the number one priority
Leadership
This position does not lead others but must work well with all as a team
Core Accountabilities
- Remain at or above manufacturer CSI standard.
- Meet all production metrics as prescribed by Management.
- Process all documentation to state and/or manufacturer standard.
- Complete all required training for Certification as prescribed by Management.
- Provide exceptional customer service with all visits and transactions.
Qualifications
Competencies and Qualifications
- High School Diploma
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Salary : $60,000 - $110,000
