What are the responsibilities and job description for the Parts Counter Associate position at Hoffman Equipment Inc?
Hoffman Equipment Company has initiated the search for an energetic and motivated parts counter associate for our Medford NY facility. This is a great opportunity to work for a family owned company for more than 100 years.
The parts counter representative is responsible for parts sales and assisting customers in person or by telephone.
Responsibilities & Operational Functions:
- Greet customers, vendors and Hoffman employees with a pleasant and professional attitude, promoting our great customer service
- Ensure that orders, inquiries and issues are dealt with in a timely/professional manner
- Accurately record and process phone, walk in and technician orders
- Investigate inquiries, issues and concerns and communicate the results accordingly
- Work with Technical Support to resolve customer part issues
- Process and follow through with returns, sales, credits, claims and warranties
- Initiate additional sale opportunities
- Perform Inside Sales Rep duties as assigned
- Use reference materials including books, online resources, schematics
- Make recommendations that improve customer service and the overall customer experience
- Make decisions within current policies that improve parts operations
- Sell and reorder novelties
- Communicate with customers and vendors on a regular basis
- Maintain counter sales promotional material
Qualifications & Skills:
- Excellent people skills
- Strong communicator
- Attention to detail
- Strong time management and organizational skills
- Work well under pressure
- Ability to investigate and follow through discrepancies
- Ability to work in a fast paced environment
- Minimum High School Diploma
- 3 Years Parts Counter Experience
Compensation:
Operating Engineers Union Pay Scale in Local 138
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Medford, NY 11763 (Required)
Ability to Relocate:
- Medford, NY 11763: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $85,000