What are the responsibilities and job description for the Garden Center Manager position at Hoffman Landscapes?
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We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.
Garden Center Manager
Pay Rate: $65,000-$85,000 with potential for performance-based bonuses.
Must be legally authorized to work in the United States
Kent Greenhouse, a division of Hoffman Landscapes, serves residential customers located in Litchfield County, CT and Westchester County, NY. We are hiring a Garden Center Manager to manage our retail business in Kent. Visit us at 30 South Main Street, Kent, CT or www.kentgreenhouse.com.
Position Overview:
We are looking for an enthusiastic, passionate, and energetic Garden Center Manager to lead our team, oversee the daily retail operations and create an exceptional customer experience. This role is perfect for “plant nerds” who have a passion for gardening and horticulture, and most importantly, serving and connecting with customers, have a background in retail management, with exceptional customer service skills. As the Garden Center Manager, you will ensure our customers receive expert advice, friendly service, and enjoy a welcoming environment, all while leading a motivated and knowledgeable team.
Key Responsibilities:
Customer-Focused Leadership:
Inspire and lead a team that shares a love for gardening and delivering outstanding customer service.
Engage with customers in a warm, friendly, and approachable manner, offering expert advice and recommendations.
Address customer concerns promptly, ensuring every interaction is a positive and helpful experience.
Foster a positive atmosphere where customers feel valued and supported in their gardening journey.
Lead, train, and motivate staff to provide excellent customer service and achieve sales goals.
Ensure the garden center is well-organized, clean, and visually appealing to customers.
Handle customer inquiries and resolve any issues or complaints in a professional manner.
Daily Operations:
Manage the day-to-day activities of the garden center and gift shop, ensuring it’s clean, organized, and stocked with quality products.
Monitor inventory levels and coordinate with suppliers to restock products as needed.
Maintain knowledge of gardening techniques, and plant care to assist customers effectively.
Maintain knowledge of trends in giftware and home décor.
Ensure a well-maintained and visually appealing store that encourages customers to explore and return.
Oversee the receiving, stocking, and pricing of inventory, keeping track of product availability.
Team Leadership and Development:
Lead by example, bringing energy and positivity to motivate the team, and creating a culture of collaboration and respect.
Provide ongoing training to team members on customer service, product knowledge, and sales techniques.
Offer constructive feedback and encouragement to help your team grow and succeed.
Develop team schedules to ensure the garden center is adequately staffed, especially during busy seasons.
Sales & Customer Engagement:
Develop and implement sales strategies to increase revenue and promote seasonal products.
Drive sales through effective promotions, in-store displays, and personalized customer interactions.
Work with our marketing team to generate attractive content for marketing initiatives and social media campaigns.
Promote seasonal products, gardening tips, and services to engage customers and build loyalty.
Plan and create fun, educational experiences such as workshops or plant care demos and networking events to build community relationships.
Inventory & Stock Management:
Monitor inventory levels and ensure the garden center is fully stocked with high-quality plants, gardening products and bulk products.
Work closely with suppliers to order and receive new stock in a timely manner.
Monitor the health of plants and ensure proper care in store to guarantee customer satisfaction.
Health, Safety & Environmental Stewardship:
Ensure adherence to health and safety standards, including safe handling of chemicals and equipment.
Promote eco-friendly practices within the garden center and encourage customers to adopt sustainable gardening methods.
Required Qualifications:
A deep passion for plants, gardening, and creating positive customer experiences.
Prior experience (2 years) in retail, customer service, or garden center management.
Outstanding communication skills and the ability to build rapport with customers and staff.
A positive attitude, enthusiasm, and the energy to lead by example.
A strong sense of ownership and responsibility in delivering exceptional service.
Ability to work well under pressure while maintaining a cheerful and friendly demeanor.
Able to lift up to 50 lbs.
Preferred Qualifications:
Knowledge of horticulture or gardening (formal qualifications are a plus but not required).
Experience with point-of-sale systems and inventory management.
Ability to engage customers in meaningful conversations and offer personalized advice.
Working Conditions:
Full-time role with flexibility for weekend and holiday shifts.
Work in both indoor and outdoor environments.
Passionate about working in a dynamic, customer-centric environment.
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range:
$65,000 - $85,000
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Salary : $65,000 - $85,000
