What are the responsibilities and job description for the Appliance Field Manager position at Hoffmann Brothers?
Hoffmann Brothers Appliance Field Manager – Nashville, TN
Over the past eight years, Hoffmann Brothers has expanded from a small, family-owned business with 50 employees to a thriving multi-market organization of over 500 team members. With ambitious plans for continued growth, we launched operations in Nashville in 2020, establishing a strong presence in HVAC, Plumbing, and Electrical services. Now, we are excited to introduce Appliance services to the Nashville market. Our success is driven by the quality of our people, this is your opportunity to join our team!
About the Role
As the Appliance Field Manager in Nashville, TN, you will play a critical role in establishing and growing the Appliance department at Hoffmann Brothers. You will work closely with the Appliance Field Operations Manager to build a high-performing team, foster accountability, enhance communication, and drive improvements in efficiency and profitability. Your leadership will help shape a dynamic and passionate department.
Key Responsibilities
- Assist in launching the Appliance Department, including truck templates, inventory stock, hiring team members, developing the price book, and more.
- Utilize data from invoices, timecards, KPI reports, and job performance metrics to review and provide constructive feedback.
- Learn and Train to the Service Systems Process.
- Support technicians in achieving both professional and personal growth.
- Schedule, prepare, and conduct regular one-on-one coaching sessions.
- Lead training sessions and facilitate technician ride-alongs.
- Work closely with customer service and dispatch teams to optimize business success.
- Address and resolve customer concerns requiring management involvement.
- Jump in and assist with service calls as needed to support the team.
- Foster a culture of continuous improvement, motivating technicians to strive for excellence each day.
Qualifications
- Minimum of 3 years in a leadership role within the Appliance industry.
- Minimum of 5 years in a Service Technician role within the Appliance industry.
- Strong knowledge of Appliance products and services.
- Ability to inspire and lead a team toward achieving company goals.
- Excellent presentation and communication skills.
- Ability to manage multiple projects and work with diverse teams.
- Detail-oriented, highly organized, and committed to follow-through.
- A team-first mindset, prioritizing collective success over individual achievements.
- High integrity, passion for the Hoffmann Brothers brand, and a positive attitude.
Salary & Benefits
- Competitive salary based on experience.
- Exceptional benefits, including:
- Paid vacation and holidays
- 401K matching up to 4%
- 100% employer-paid medical, dental, and vision insurance for you and your family
- Reporting directly to the Appliance Field Operations Manager.
Safety & Physical Requirements
- Prioritizing safety for yourself, co-workers, and the public is essential.
- Must be able to sit, stand, walk, stoop, and use hands for extended periods.
- Ability to lift and move equipment weighing 50 lbs.
- Work environments include hot, cold, and confined spaces, as well as outdoor conditions throughout the seasons.
- Regular communication with customers, vendors, and team members is required.
Hoffmann Brothers is an Equal Opportunity Employer.
If you’re ready to be a key part of a growing, dynamic team, apply today!
