Pest Control Quality Control Service Manager

Hoffman's Exterminating is seeking a dedicated Pest Control Service/Quality Control Manager to oversee the day-to-day operations of our service team. This role is integral to ensuring the highest level of service quality while maintaining operational efficiency across our locations.

Hoffman’s Exterminating is one of the fastest-growing and most dynamic pest control companies in the South Jersey & Tri-state area. We currently operate out of six offices: Mantua, NJ; Woodbury Heights, NJ; Newtown Square, PA; Northfield, NJ; Middletown, DE; and Burlington, NJ.

As a Service & Quality Control Manager, you will be responsible for overseeing the overall success, service quality, and operational efficiency of the branch. This includes planning, organizing, directing, coordinating, and controlling activities to meet company goals while maintaining high corporate standards. We’re looking for a leader who is not afraid to make decisions, coach technicians, and ensure the best possible service is delivered to our customers.

If you’re tired of being micro-managed and want the opportunity to lead and innovate, this is the role for you. We want someone who can take charge of fleet management, inventory control, and, most importantly, quality control—ensuring customers receive the best service Hoffman’s has to offer. This is a fantastic opportunity to expand your skills and be rewarded for your hard work.

Responsibilities

• Oversee Technician Service, Sales, and Quality Control activities.
• Ensure service quality standards are maintained by regularly evaluating and refining service delivery procedures.
• Coordinate inventory, production, and equipment maintenance in accordance with company policies.
• Direct the development and implementation of service strategies that enhance operational efficiency and service excellence.
• Oversee key company functions, including scheduling, allowances, cancellations, and service growth.
• Develop and implement plans for the efficient use of materials, equipment, and staff.
• Review production costs, product quality, and modify production and inventory control programs to enhance profitability and service quality.
• Assist in preparing the annual budget, re-projections, and monthly forecasts.
• Evaluate technician performance, make salary recommendations, and implement disciplinary actions as needed, in line with company policy.
• Develop and implement strategies to minimize customer complaints and maintain high service satisfaction.
• Prepare service and corporate reports related to service quality and operational performance.
• Participate in recruiting, interviewing, and staffing to ensure the service, sales, and administrative teams are properly staffed and supported.

Benefits Include

• Competitive Base Salary and Incentive Plan
• Full benefits package includes Medical, Dental, & Vision, 401k, Short & Long-Term Disability, as well as Group and Voluntary Life Insurance.
• Company vehicle with limited personal use. Join a company that values you, not just for what you bring to the table, but for who you are as a person.
• Hoffman’s covers the cost for Pest Control licensing, tests, and recertification hours.

Hoffman's Exterminating does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. All candidates must be submitted via our Applicant Tracking System by approved Hoffman's Exterminating vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Hoffman's Exterminating Talent Acquisition team and such candidate was submitted to the Hoffman's Exterminating Talent Acquisition Team via our Applicant Tracking System.

• Minimum of four (4) years Pest Control experience required.
• Minimum of one (1) year management experience required.
• Demonstrated knowledge of the organization, products, and/or services required.
• Certificates, licenses and registrations as required by federal and state