What are the responsibilities and job description for the Customer Service Rep position at Hoffmaster Group, Inc.?
Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments - Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.
The Customer Service Representative is the voice of the company serving our extensive customer base, spanning from Fortune 500 distributors to small businesses across North America. Bring your extensive product and operational knowledge to the customer and internal divisions through order management, addressing logistical challenges and issue resolution.
Essential Job Duties
- Manage customer and internal inquires relating to orders, shipments, and inventory through electronic and telephonic communication.
- Proactively address supply chain issues by communicating the issue and offering alternative solutions to the customer base.
- Reviews and processes customer orders and / or returns following all internal and customer-based specifications.
- Supports supply chain efforts by communicating product availability with forecasting, production planning, marketing and / or sales.
- Facilitates logistical planning through ongoing communication with internal and external shipping departments and carriers.
- Maintains customer information systems, ensuring they are up to date with contact information and processing specifications.
- Is the informational hub, bringing all internal and external divisions work together for the processing of custom product orders.
- Additional duties as required to serve the needs of our customer base.
Required Skills / Abilities
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At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes : Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement : To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
