What are the responsibilities and job description for the At Your Service Operator/Front Desk Agent position at Hogan Hospitality Group?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests and requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
- Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain front desk operations, including managing reservations and processing payments.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a professional appearance at all times.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with the ability to build rapport with guests quickly.
- Excellent organizational skills and attention to detail in managing multiple tasks simultaneously.
- Familiarity with hospitality management software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A genuine passion for providing outstanding guest relations and service in a resort or hotel setting.
Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $17 - $18
