What are the responsibilities and job description for the Customer Experience Specialist position at Hogan Tire?
Job Description
Job Description
Hogan Tire in Beverly is seeking a dedicated and customer-oriented Customer Experience Specialist to join our team.
As a Customer Experience Specialist and the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and providing them with an exceptional service experience. Additionally, this position offers the opportunity for flexibility and career advancement.
Responsibilities :
- Provide outstanding customer service by warmly greeting customers, actively listening to their concerns, and addressing their needs effectively.
- Serve as a liaison between the customer and the technical staff, ensuring clear and timely communication throughout the service process.
- Assess customer vehicle needs accurately and offer well-informed guidance and recommendations to support customers' decision process.
- Schedule service appointments and manage service workflow to ensure optimal efficiency and minimal downtime for customers.
- Prepare accurate and detailed estimates and communicate them to customers in a clear and transparent manner.
- Maintain strong product knowledge and stay up to date with industry trends, technologies, and advancements to better serve customers.
- Handle customer inquiries, complaints, and follow-ups promptly and professionally, ensuring complete resolution and customer satisfaction.
- Foster and maintain positive relationships with customers, aiming to exceed their expectations at every touchpoint.
- Proactively seek opportunities to improve the customer experience through continuous process refinement and feedback.
- Take part in training and self-development initiatives to be groomed for an operating partner role within our organization that leads a store operation focused on improving customer and workforce experiences.
Requirements :
Previous experience in an automotive service advisor or similar customer-facing role is preferred.
By joining our team as a Customer Experience / Automotive Service Advisor, you will have the opportunity to drive unparalleled customer satisfaction and promote positive reviews through your expert guidance and genuine care. Moreover, you will have the chance to participate in training and self-development initiatives to be groomed for an operating partner role within our organization, leading a store operation focused on improving customer and workforce experiences.
If you are passionate about providing exceptional customer experiences, have a desire to support customers and technical teams in their decision-making processes, and are looking for a career path that offers growth and advancement within the organization, we would love to hear from you.
