What are the responsibilities and job description for the Branch Rental Manager position at Hogan?
Join the Hogan team! The Branch Rental Manager (BRM) position has responsibility for the sales & operational activities of our commercial truck rental product line, including: business development, account management, customer service, asset management, and the branch’s overall product line performance.
As Branch Rental Manager, you’ll manage a multi-million-dollar fleet, make decisions and create solutions to maximize product line revenue & profitability performance, create an efficient rental operation, provide outstanding service to our customers, pursue new commercial rental accounts, develop sales leads for new contractual product lines (e.g., full service lease, contract maintenance, etc.), and execute the company’s sales & marketing strategies. Our Branch Rental Managers are exposed to many different sales & operations aspects of our business, gaining valuable experience and knowledge. And, our management team provides positive coaching & mentoring to help develop your skill sets for success.
Essential Duties and Responsibilities
- Manages a fleet of trucks and matches availability with customer requirements and needs.
- Ensures decisions and solutions throughout the vehicle rental process maximize product line revenue and profitability performance.
- Ensures the rental operation runs efficiently.
- Interacts with clients and potential clients in-person and on the phone ensuring high-quality service and excellent overall customer experience.
- Arranges for the rental of vehicles, including all necessary paperwork.
- Works with shop personnel, as well as takes ownership and all steps necessary, to ensure trucks are client-ready, on-time.
- Ensures high-quality customer satisfaction and overall positive customer experience.
- Resolves customer complaints to their satisfaction with Hogan policies and procedures.
- Pursues new commercial rental accounts.
- Develops sales leads for new contractual product lines (e.g., full-service lease, contract maintenance, etc.)
- Works with and assists other Hogan sales personnel to maximize branch’s financial performance.
- Executes the company’s sales and marketing strategies.
- Other duties as required.
Requirements
- Bachelor’s degree (or equivalent)
- 2 years sales and/or leadership experience is preferred
- Ability to develop positive business relationships
- Analytical and problem-solving mentality
- Ability to work well within a professional team environment
- Strong desire to take initiative and compete in a sales-driven department
- Desire to face and address new challenges
- Ability to handle multiple tasks in a fast-paced work environment
- Strong organizational skills with great attention to detail
- Excellent written and verbal communication skills
- Proficient in Word, Excel, and PowerPoint
- Minimal overnight travel
Physical Demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Stand F Lift/Carry
Walk F 10 lbs or less O
Sit C 11-20 lbs O
Manually manipulate F 21-50 lbs O
Reach outward O 51-100 lbs N
Reach above shoulder O Over 100 lbs N
Climb O Push/Pull
Crawl O 10 lbs or less O
Squat or Kneel O 11-20 lbs O
Bend O 21-50 lbs O
Grasp O 51-100 lbs N
Speak F Over 100 lbs N
Other Physical Requirements
Vision: Near, Color, and Peripheral
Sense of Sound: Standard
Sense of Touch
Work Environment
Office
