What are the responsibilities and job description for the Customer Service Representative position at Hogue, Inc.?
Top Paying Wages with Great Benefits
Hogue is training the next generation of Manufacturing.
Come join our team and apply now!
Pay is Depending on Experience!
Join our team and provide exceptional support in the firearms and knife industry!
Position Overview:
We are seeking a dedicated and professional Customer Service Representative to respond to general inquiries, assist customers with product and service information, and provide top-tier support via inbound calls and emails. This role requires a passion for excellent customer service and a working knowledge of firearms and knives.
Key Responsibilities:
- Provide exceptional customer support via telephone and email, offering accurate information about our products and services.
- Process and verify orders for retail, dealer, and distributor customers.
- Update and maintain customer information in a timely and accurate manner.
- Resolve customer concerns by taking appropriate actions and escalating when necessary.
- Promote and upsell additional accessories and services.
- Foster productive working relationships with internal departments, including Marketing, Finance, Production, and Shipping/Receiving.
- Adhere to company policies, procedures, and programs while maintaining a high level of productivity.
Note: This job description outlines primary responsibilities and is subject to change based on business needs.
Qualifications and Skills:
- Associate’s Degree or equivalent business experience preferred.
- 1–3 years of customer service or inside sales experience required.
- Firearms Experience
- Knowledge of firearms products or the ability to quickly gain proficiency is essential.
- Comfortable handling, assembling, and shooting various firearms.
- Typing speed of 40 WPM required; 50–60 WPM preferred.
- Strong computer skills, including proficiency in Microsoft Office applications.
- Proven ability to multitask effectively in a fast-paced environment.
- Excellent interpersonal, verbal, and written communication skills.
- In-depth understanding of customer service principles and practices.
Location & Commitments
- Full-time, permanent position located at facility in Henderson, NV
- In-office work schedule: 5 days per week.
Physical Demands
- Prolonged periods in a stationary position.
- Frequent use of computer equipment.
Eligibility Requirements
- Pass pre-employment medical physical and drug screening.
- Clear a Federal Criminal Background Check (ATF permit requirement).
- Provide documentation of eligibility to work in the United States upon hire.
Hogue Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law
Why Join Us?
Working with us means becoming part of a team that values innovation, quality, and a passion for serving customers in the firearms and knife industry. If you are a self-motivated individual with a drive to exceed expectations, we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $18 - $20
