What are the responsibilities and job description for the Front Desk Agent position at HoJo Ramada -Branson?
Job Overview
HoJo Ramada is seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Location: 3295 Sheherd of the Hills Expwy Branson
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism.
- Provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and assist guests promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong guest relations skills with the ability to create a positive experience for all guests.
- Familiarity with hotel management systems is an advantage.
- Excellent phone etiquette and communication skills are essential.
- Ability to work flexible hours, including weekends and holidays as needed.
- A passion for the hospitality industry and a commitment to providing outstanding service.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Part-time, Seasonal
Pay: $15.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $15