What are the responsibilities and job description for the Server/ Barista position at Holbrook Life?
The Server/ Barista contributes to the restaurant team's success by ensuring the highest service and store standards are met. The Server/Barista assists the Food and Beverage Service Manager and Executive Chef in executing store operations during scheduled shifts. The Server/ Barista is responsible for providing excellent customer service to residents and guests in our food and beverage outlets, quality beverages and products, and maintaining a clean and comfortable environment.
Greet guests in a warm and hospitable manner
Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discover and respond to customer needs.
Develop positive relationships with team members by understanding and addressing individual motivation, need and concerns.
Execute Zinnia store operations during scheduled shifts by following operational policies and procedures.
Maintain inventories by stocking coffee equipment and replenishing food and retail products.
Maintain regular and consistent attendance and punctuality.
Provide quality beverages, retail items, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follow health, safety and sanitation guidelines for all products.
Use operational tools to achieve operational excellence during the shift.
Ensure dining room is prepared for guests
Communicate orders to kitchen and bar staff
The successful candidate will…
High school diploma or equivalent.
Customer service experience in a retail or restaurant environment.
Knowledge of food preparation and existing health and safety standards.
Proficiency using kitchen equipment and appliances.
Familiarity with best practices in the industry.
Collaborative attitude with an emphasis on excellent customer service.
Proven ability to effectively manage, direct, and lead a small team.
Ability to delegate tasks and manage stations, multi-task, and manage time effectively.
Effectively communicate with team members, vendors, and customers.
Problem solving capabilities and willingness to thrive in a fast-paced and sometimes high-pressure environment.
ServSafe certification preferred.
Ability to work flexible hours.
Barista experience preferred.
Greet guests in a warm and hospitable manner
Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discover and respond to customer needs.
Develop positive relationships with team members by understanding and addressing individual motivation, need and concerns.
Execute Zinnia store operations during scheduled shifts by following operational policies and procedures.
Maintain inventories by stocking coffee equipment and replenishing food and retail products.
Maintain regular and consistent attendance and punctuality.
Provide quality beverages, retail items, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follow health, safety and sanitation guidelines for all products.
Use operational tools to achieve operational excellence during the shift.
Ensure dining room is prepared for guests
Communicate orders to kitchen and bar staff
The successful candidate will…
High school diploma or equivalent.
Customer service experience in a retail or restaurant environment.
Knowledge of food preparation and existing health and safety standards.
Proficiency using kitchen equipment and appliances.
Familiarity with best practices in the industry.
Collaborative attitude with an emphasis on excellent customer service.
Proven ability to effectively manage, direct, and lead a small team.
Ability to delegate tasks and manage stations, multi-task, and manage time effectively.
Effectively communicate with team members, vendors, and customers.
Problem solving capabilities and willingness to thrive in a fast-paced and sometimes high-pressure environment.
ServSafe certification preferred.
Ability to work flexible hours.
Barista experience preferred.
