What are the responsibilities and job description for the Field Technical Representative - Gaco position at Holcim Building Envelope?
Join our great team and contribute as a:
Field Technical Representative - Gaco
WHO IS HOLCIM?
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE HOLCIM PEOPLE
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
Holcim Building Envelope (HBE) is based out of Nashville, and part of the larger Holcim US corporation. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their
respective area. The FTR is the "boots on the ground" face of the company who among many things, will conduct in their day to day:
- The training licensed roofing contractors in the proper application techniques for ACS/Gaco roofing, and waterproofing products;
- Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.
- Responsible for educating customers, sales representatives and teammates in how to apply ACS/Gaco products per product specifications.
- Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type/term, and construction site specific conditions.
- Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.
- Ability to develop strong customer relationships and inspire customer confidence.
- Ability to follow corporate and division policies and applicable governmental safety regulations are required.
- Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.
- Ability to define and document a project, set timelines, align resources, and execute to meet deadlines.
- Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
- Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.
- Ability to prioritize work.
- Maintains an understanding of current business initiatives and identifies opportunities for improvement.
- This position will have focus on warranty claims investigatos, supporting the National Claims Investigator, and assisting Warranty Coordinators.
WHAT WE ARE LOOKING FOR
BASE REQUIREMENT (one required):
- Bachelor’s Degree in Construction Management, or Architecture;
- Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
- High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
- Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
- Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
- Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
- Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
- Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
- Garden Roofing Systems including: M) Built In Place, N) Modular.
- Must be personable and professional and maintain a high-level of integrity;
- Strong customer service focus;
- Strong verbal and written communication skills;
- Ability to think outside the box;
- Good organizational and time management skills are a must;
- Must be able to travel overnight 10% to 15% of the time by air or car;
- Must also be able to work flexible hours with minimum notification when necessary;
- Must possess a current driver’s license.
- Claims Adjusting Experience.
YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.
Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
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