What are the responsibilities and job description for the Distribution Manager position at HolcimUS?
Requisition ID: 12253
Location:
Baton Rouge, LA, US, 70805 Metairie, LA, US, 70001
Pay Type: Salary
Company Overview
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.
Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.
The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.
Description
ABOUT THE ROLE
The Distribution Manager will lead the Dispatch team within the Ready Mix Concrete organization supporting a growing customer centric culture while balancing cost efficiency and the needs of an on time delivery based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes.
Canidates must possess the ability to facilitate communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within the Dispatch center within the framework of established policies and procedures.
What You'll Be Doing
The Dispatch Manager regularly collaborates with Sales, QC, and Operations to coordinate day to day business and ensure that orders are in the best possible plant location(s) to achieve quality and efficient and cost effective deliveries. The Dispatch Manager also works with Safety and Fleet Maintenance to
coordinate training and truck maintenance.
What We Are Looking For
Required Education: High School diploma/GED or 8 years of equivalent experience.
Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous
Supervisory Experience Preferred.
Additional Requirements:
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision And Other Voluntary Benefits And Discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
Your Holcim Experience
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Benefits
Click to view Company Benefits Overview
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Please visit our Pay Transparency Policy Statement
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Nearest Major Market: Baton Rouge
Location:
Baton Rouge, LA, US, 70805 Metairie, LA, US, 70001
Pay Type: Salary
Company Overview
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.
Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.
The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.
Description
ABOUT THE ROLE
The Distribution Manager will lead the Dispatch team within the Ready Mix Concrete organization supporting a growing customer centric culture while balancing cost efficiency and the needs of an on time delivery based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes.
Canidates must possess the ability to facilitate communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within the Dispatch center within the framework of established policies and procedures.
What You'll Be Doing
- Ensures all customer service activities support the strategic objectives of the organization by monitoring work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.
- Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Dispatch Center staff. Completes Root Cause Analysis and implements changes to prevent issues from recurring. Counsels and negotiates with customers to develop mutually beneficial outcomes.
- Provides excellent customer service to internal and external customers.
- Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team.
- Works with the Sales team to enhance the communications and service leading to increased sales and improved service.
- Seeks opportunities for continuous process improvement ideas and potential cost savings by analyzing customer service related information and evaluating the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience.
- Leads and manage front-line / professional Dispatch teams to peak effectiveness and efficiency in order to deliver maximum results. Ensures that employees are at work on time, actively engaged in assigned activities. Directs supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules. Communicates and implements policies and procedures to staff within the department.
- Ensures that safety, compliance and environmental requirements are followed within the department.
- May perform customer service and dispatch activities to ensure that customer requirements are satisfied.
- Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
The Dispatch Manager regularly collaborates with Sales, QC, and Operations to coordinate day to day business and ensure that orders are in the best possible plant location(s) to achieve quality and efficient and cost effective deliveries. The Dispatch Manager also works with Safety and Fleet Maintenance to
coordinate training and truck maintenance.
What We Are Looking For
Required Education: High School diploma/GED or 8 years of equivalent experience.
Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous
Supervisory Experience Preferred.
Additional Requirements:
- Demonstrated good judgment and discretion.
- Strong organizational skills with focus on accuracy.
- Able to follow established processes and/or document new processes.
- Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.
- Excellent customer service skills and ability to function as part of a team.
- Works cooperatively with other employees, customers, clients and the public.
- Able to handle multiple responsibilities at one time and must be able to deal effectively with people using a facilitative approach.
- Excellent oral and written communication skills.
- Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills.
- Bilingual (Spanish) may be desired.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision And Other Voluntary Benefits And Discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
Your Holcim Experience
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Benefits
Click to view Company Benefits Overview
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Please visit our Pay Transparency Policy Statement
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Nearest Major Market: Baton Rouge
