DIR Residential Services

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: In this role, the Director of Residential Services will facilitate the day-to-day functioning of their designated IDD programs. The Director is responsible for administering and managing multi-site operations for Chimes-Holcomb. They direct, plan, coordinate, and monitor program and fiscal operations to ensure efficient and effective service delivery to individuals with intellectual disabilities.

Schedule Details:  Full-Time: 9:00am - 5:00pm

Location: Wallingford, PA

Program:  IDD Residential (Intellectual Development Disorders)

Salary:  $80,000 /year

Job Duties:

• Provides leadership and oversight for all areas of residential services, which includes but is not limited to, conducting regular on-site visits to monitor the provision of services to persons served and provide support to direct support professionals.
• Directly supervises a professional team who is responsible for daily program operations, development, implementation and monitoring of IP’s and the overall quality of residential services.
• Develops, implements and monitors an annual expenditure management plan and modifies as needed to ensure a balanced budget.
• Develops and implements an annual marketing plan to maintain and improve census and expand services.
• Supervises the completion and submission of all Service Funding Plans and Admission process.
• Provides input and assistance to the Chief Operating Officer, in conjunction with other Directors.
• Provides supervision and assistance in the development of new and existing residential services.
• Participates in the development and implementation of Agency policies and procedures.
• Develops and implements operational procedures for the Department to ensure efficient and effective daily operations.
• Develops and implements tools to assess program effectiveness, regulatory compliance and consumer satisfaction.
• Ensures timely data entry for performance metrics and develops, monitors and modifies action plans to accomplish established goals.
• Participates in development and implementation of the Agency Strategic Plan
• Provides for the management of crisis situations including a natural disaster, a behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
• Reviews select investigation reports and ensure corrective actions are taken.
• Reviews all survey reports and approves plans of correction for OHCQ.
• Develops strong community support through a positive internal and external public relations and advocacy program.
• Keeps the staff informed and seeks ideas for improvement through staff meetings incorporating these ideas into the continuous Quality Improvement Plan.
• Provides supervision and assistance to administrative personnel in carrying out their job responsibilities.
• Conducts regular staff meetings to ensure timely and appropriate departmental communications and maintains records of same.
• Participates in the Programs and Services Committee on a quarterly basis.
• Conducts constructive staff performance appraisals, and ensures valid and timely completion of all evaluations in accordance with Agency policies and procedures.
• Participates in the recruitment and hiring process for select positions within the Department.
• Ensures ongoing staff development, timely completion of staff training requirements as determined by Agency policy and individualized initiatives to encourage retention and staff growth.
• Works cooperatively and effectively with others including all staff, supervisors, administrators, co-workers, customers, vendors and the public and ensures staff responsiveness.
• Uses technology for the completion of specified job duties.
• Attends work regularly according to assigned work schedule and in accordance with Agency policy.
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.
• Follows instructions and abides by Agency policies and procedures.
• Assumes other duties, responsibilities and special projects as needed.

Minimum Requirements:

Education:  Master’s degree in Business Administration or Human Services field preferred.

Experience: Five years of experience directing a large department with corresponding operational and fiscal responsibilities.  Experience directing and managing a community service program preferred.  Must have a car and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.

Licensure/Certifications: None Required

Clearances:  Pennsylvania Child Abuse Clearance, Criminal Clearance, and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list.

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland.  Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

#cpa610

Salary : $80,000