What are the responsibilities and job description for the Guest Service Representative: Part-Time position at Holden Forests & Gardens?
Guest Service Representative
Cleveland Botanical Garden
Part-time
Part-time
Opportunity:
The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.
Position Details:
- A part-time, permanent, non-exempt position
- Approximately 24-29 hours per week
- Training is provided
- Must have a flexible schedule to be able to work weekends, evenings and some holidays
- This position is supervised by the Guest Services Manager
Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to:
Key responsibilities of the Guest Services Representative include, but are not limited to:
- Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
- Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events
- Provide friendly, clear, and courteous customer service to encourage return visitation
- Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system.
- Complete register opening and closing procedures.
- Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom.
- Regularly assist with event set-up, support special events and programs.
- Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
- Answer guest telephone calls & emails and assist guests with in-person inquiries
- Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
- Ensure proper admission policies are being followed
- Ensure safety practices are being followed
- Provide prompt follow-up and relay information as needed to supervisor
- Perform other duties as assigned
Qualifications and Skills:
- Demonstrated passion for people and nature
- Retail and cash handling experience, preferred
- Customer service experience, preferred
- Must enjoy working with the general public, families and children
- Effective and appropriate verbal and written communication
- Ability to work within a team and be self-motivating when working individually
- Ability to take initiative and problem-solve
- Ability to work outdoors in a variety of weather conditions
- Must have a flexible schedule and be able to work weekends, some evenings and some holidays
- Must have a valid driver’s license or reliable transportation
Physical Requirements
Must be able to perform with or without reasonable accommodation:
Must be able to perform with or without reasonable accommodation:
- Ability to understand basic instructions using the English language
- Stand and/or sit for extended periods of time
- Effective vision and hearing
- Hand and arm dexterity
- Walk and work on wet, uneven, slippery terrain
- Kneel, bend, stoop, grab, and reach
- Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!
Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Apply:
Commitment to Equal Opportunity and Inclusion
Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.
Qualified applicants should submit résumé, cover letter and 3 professional references.
