What are the responsibilities and job description for the Client Services Manager position at Holden?
WHO WE ARE
Holden is an NYC-based fine jewelry company that celebrates love in all forms. All of Holden’s products are gender-neutral and handcrafted from recycled gold and lab-grown stones. Holden is proudly Climate Neutral Certified and donates 1% of all sales to The Trevor Project (with a minimum annual donation of $50,000). We are a small, fast-growing team with an ambitious vision and are looking for people who are ready to make an impact from day one.
WHAT'S THE ROLE?
Holden is hiring a Client Services Manager who is excited to deliver the best possible engagement and wedding ring shopping experience at our West Hollywood showroom. There are few experiences as rewarding (and confusing) as wedding and engagement ring shopping, and we have the potential to help people navigate that journey in a meaningful and authentic way. This is a full-time salary commission based role, so we’re looking for someone who possesses strong communication, sales, and problem-solving skills to engage in one-on-one in-person appointments. You must be deeply empathetic to the customers’ concerns and preferences and have an incredibly positive attitude that helps customers become excited about their purchase.
KEY RESPONSIBILITIES
- Ensure every prospective and current customer feels valued and cared for
- Conduct in-person and virtual ring try-on appointments with customers at the showroom
- Communicate timelines, scheduling, and updates to customers
- Provide styling suggestions and facilitate order placement
- Focus on hitting showroom sales targets and metrics
- Manage day-to-day operations of the showroom (opening, closing, trash, cleaning, etc.)
- Ensure all security and inventory management protocols are being closely followed at all times
- Be an evangelist of the Holden brand
QUALIFICATIONS
- 4 years of jewelry retail and/or management experience
- Strong Understanding of Fine Jewelry and Diamonds
- Able to work a Thursday – Monday schedule (Tuesday and Wednesday are days off)
- Proficiency with Google Drive: Sheets, Docs, Slides
- Incredibly organized and skilled at prioritization/time management
- Exceptional attention to detail with high standards of quality
- Extremely friendly, outgoing, and personable
- Comfortable meeting with customers in-person at our WeHo Showroom
- An understanding of e-commerce as well as the overall retail experience
PERKS & BENEFITS
- Lots of growth potential and opportunities for advancement
- Direct access to leadership
- Beautiful showroom centrally located in West Hollywood
- Comprehensive Health Insurance – Medical, Dental, and Vision
- Paid Time Off, Vacation, and Sick Days
- Employee discount on Holden products
Salary : $50,000