What are the responsibilities and job description for the Customer Service Representative position at Holders Air Conditioning and Heating?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to analyze customer needs, communicate effectively, and collaborate with sales teams will be crucial in ensuring customer satisfaction and loyalty. This position is ideal for individuals who thrive in a fast-paced environment and possess strong phone etiquette.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Analyze customer issues and provide effective solutions to enhance their experience.
- Collaborate with sales teams to address client needs and promote additional services.
- Maintain accurate records of customer interactions and transactions in the database.
- Conduct outbound calling to follow up on customer feedback or inquiries.
- Provide multilingual support as needed to assist a diverse clientele.
- Ensure adherence to company policies and procedures while delivering outstanding client services.
Experience
- Previous experience in a call center or customer support role is preferred but not required.
- Strong communication skills with an emphasis on phone etiquette and professionalism.
- Ability to type efficiently while engaging with customers on calls or chats.
- Experience in collaboration sales is a plus, showcasing your ability to work effectively with team members.
- Multilingual abilities are highly valued, enhancing our service offerings to clients from various backgrounds.
- HVAC Experience a Plus
- Service Titian Experience a Plus
Join us in delivering top-notch customer service that makes a difference!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Bakersfield, CA 93308 (Preferred)
Work Location: In person
Salary : $20 - $25