Demo

Admissions Specialist

Holding Hands OpCo LLC
Burbank, CA Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Description

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

  • Answers phones, inquiries, and questions regarding the admissions process from families and referral sources with empathy and professionalism
  • Ability to prioritize effectively and work in a fast-paced environment
  • Must be energetic, enthusiastic and team-oriented
  • Collect necessary admissions documentation including demographics and forms
  • Verify patient eligibility and benefits
  • Request authorization for services
  • Ensures proper follow-up on pending cases
  • Updates system of record with accuracy
  • Work in collaboration with the department coordinators
  • Must be able to work and be cross-trained in all applicable areas
  • Must remain informed and compliant with HIPAA requirements
  • Communicates with management and makes recommendations to improve processes
  • Performs other administrative duties, as assigned by the Director of Billing and Admissions

Skills, Knowledge and Expertise

  • High School diploma or equivalent
  • 6 months of customer service experience
  • Bilingual in English and Spanish
  • Excellent oral and written communication skills
  • Proficient in Microsoft Office, entering data on spreadsheets and basic computer functions
  • Benefits

  • 401(k) with a company match
  • Sick / mental wellness time off & Paid Time Off
  • Paid Trainings & continued education allowance
  • Medical, dental, and vision insurance
  • Paid Holidays
  • Unlimited Referral Bonus
  • Monthly Diversity, Equity, and Inclusion support meetings open to all staff
  • Monthly Mental Wellness support meetings open to all staff
  • Annual Performance Reviews with an opportunity for pay increases
  • Flexible and supportive company culture
  • Team-building social events throughout the year
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