What are the responsibilities and job description for the Program Clinical Scheduler position at Holding Hands OpCo LLC?
Description
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
About Holding Hands
As a multidisciplinary clinic, Holding Hands Pediatric Therapy and Adult Services serves children,
adolescents, and young adults with developmental, neurological, and biological diagnoses. Our clinical team focuses on the child's strengths and individual differences while developing an intervention plan that addresses his or her unique profile. Our clinical team fosters a relationship not only with the client, but educates, empowers, and supports the entire family unit.
Holding Hands is looking for a Program Scheduler who is eager to learn, grow, and contribute to our
fast-paced environment and strongly aligns with our mission to bring quality Applied Behavior Analysis (ABA), DIR/Floortime, and mental health services to new regions and markets in the United States. We are committed to providing exceptional clinical services to our clients, and we believe that our team members play a crucial role in achieving this mission. As a Program Scheduler, you will be an integral part of our operations team, providing key support to both our clients and clinical staff. We are seeking a candidate with awareness and experience in high-volume scheduling roles, particularly in healthcare, specifically behavioral and mental health services. This role reports to the Office Manager and collaborates with the Program Coordinator.
As a multidisciplinary clinic, Holding Hands Pediatric Therapy and Adult Services serves children,
adolescents, and young adults with developmental, neurological, and biological diagnoses. Our clinical team focuses on the child's strengths and individual differences while developing an intervention plan that addresses his or her unique profile. Our clinical team fosters a relationship not only with the client, but educates, empowers, and supports the entire family unit.
Holding Hands is looking for a Program Scheduler who is eager to learn, grow, and contribute to our
fast-paced environment and strongly aligns with our mission to bring quality Applied Behavior Analysis (ABA), DIR/Floortime, and mental health services to new regions and markets in the United States. We are committed to providing exceptional clinical services to our clients, and we believe that our team members play a crucial role in achieving this mission. As a Program Scheduler, you will be an integral part of our operations team, providing key support to both our clients and clinical staff. We are seeking a candidate with awareness and experience in high-volume scheduling roles, particularly in healthcare, specifically behavioral and mental health services. This role reports to the Office Manager and collaborates with the Program Coordinator.
Key Responsibilities
- Create and maintain permanent schedules for clients and clinical staff.
- Manage day-to-day changes including client and staff cancellations.
- Ensure schedules for new clients and new hires are created one week before onboarding.
- Create and disseminate new hire shadowing schedules.
- Responsible for reviewing scheduling expectations for new hires.
- Reviewing and maximizing client and staff schedules based on current contract fulfillment
reports. - Proactively identify and resolve scheduling conflicts.
- Manage communication within the local clinical and operations team regarding scheduling
changes, concerns, and requests. - Manage communications from parents, caregivers, schools, and staff regarding scheduling
needs and requests. - Partner with Office Manager to continually assess staffing needs.
- Maintain professional relationships with stakeholders.
- Provide exceptional customer service to all stakeholders.
- Understanding your clinic’s service radius and surrounding areas regarding zoning
- Maintaining scheduling records and Client Relationship Management systems with up-to-date
status of clients and staff. - Audit scheduling errors, and location status, and monitor labor law requirements.
- Assist and perform any other administrative duties as assigned
Skills, Knowledge and Expertise
- Minimum of 2 years of relevant work experience in scheduling or administrative role
- Bachelor’s degree in healthcare administration or a similar field preferred
- Familiarity with electronic health record systems
- Ability and desire to operate resourcefully, independently, and with urgency.
- Mission-driven and focused to support clinical quality.
- Analytical: Ability to closely examine and identify relevant information and earn the respect of
both leaders and operational teams by translating insights into clear, sizable scheduling
plans/metrics - Operational excellence: Must have a keen eye for detail and an exceptionally high bar for
accuracy and quality. - Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to
question one’s assumptions/desire to constantly improve. - Integrity and trustworthiness
- Excellent written and verbal skills in English and bilingual preferred
- A passion for the field of behavioral healthcare while leading with empathy.
- Experience and understanding of the ABA, Floortime/DIR, and mental healthcare industry
Benefits
Why join the Holding Hands Team?
- Make a meaningful impact: Join a team dedicated to helping students thrive academically and socially.
- Our work comes from the heart, not just a textbook or manual. The starting point of therapy is believing in the ability and potential behind every individual.
- Professional growth opportunities: Take advantage of ongoing training and development to enhance your skills and advance your career.
- In addition to supporting our client's growth, we value providing our staff with various growth opportunities to continue reaching their career goals by providing training opportunities for different modalities, supervision, and mentorship.
- Supportive work environment: Be part of a collaborative team that values diversity, inclusion, and mutual respect.
- DEI training for all new hires
- Monthly staff DEI support group
Benefits & Perks!
- 401(k) with a company match
- Sick/mental wellness time off & Paid Time Off
- Medical, Dental, and Vision Insurance Package
- Unlimited Referral Bonus
- Monthly Diversity, Equity, and Inclusion support meetings open to all staff
- Monthly Mental Wellness support meetings open to all staff
- Annual Performance Reviews with opportunity for pay increases
