What are the responsibilities and job description for the Assistant Manager position at Holiday Franchise Group?
Job Summary of Assistant Store Manager :
The Assistant Manager serves as a support person for the Store Manager. He / she is fully trained in all areas of store operations. The Assistant manager position was developed to ensure that policies, and procedures, especially those relating to customer service, are adhered to in the store manager's absence. The position will aid in reducing the store manager turnover by providing support with daily store operations. Improve customer service by staffing the stores with better-trained, higher caliber individuals during hours when the store manager is not in the store. Provide the company with a pool of qualified, well-trained individuals from which successful store managers can be drawn. Serve as a function aspiring store managers strive to achieve as they develop within our organization. Establish company-wide standard for individuals capable of managing our stores in the manager's absence. The Assistant Manager supports the company goals by focusing on personal accountability, customer service and work efficiency.
Responsibilities of Assistant Store Manager :
CUSTOMER SERVICE
Greet customer, Be Friendly and Helpful, Provide Prompt, Courteous Service, Thank Customer
Set example for associates of excellent customer service
Train and require excellent customer service from all staff
Handle customer complaints professionally
Maintain property and equipment to ensure customers have a safe and pleasant shopping environment.
Suggestive Selling
ASSOCIATE DEVELOPMENT
Teach, Train, and Coach associates in the location
Supervise and delegate to all Associates in location during the absence of the store manager
Participate in the hiring and recruiting of store staff
Promote teamwork and cooperation within the store
In the absence of the store Manager, handle associate complaints professionally and respectfully
Write work schedules
Maintain a safe and professional work environment free from any form of harassment including sexual harassment, hostile environment, and discrimination from any Circle K associate, customer or vendor
Ensure self and all store staff are properly dressed in authorized Circle Midwest's uniform and meet personal appearance requirements .
EQUIPMENT / PROPERTY / MERCHANDISING
Ensure property meets Circle K Midwest's image standards using Daily Store Inspection Form and maintaining an acceptable score.
Maintain property and equipment to ensure associates have a safe and pleasant working environment
Maintain an acceptable Service Star Shopper score through consistent follow-up with all associates.
Follow vendor check-in procedures
Follow daily gasoline procedures including changing gas prices, accurate stick readings, competitive gas surveys, and spill procedures .
CONTROLS / ADMINISTRATIVE
Bank deposits are to be made daily and NEVER left unsecured
Maintain merchandise, gasoline and cash shortages to acceptable levels
Assist in maintain labor hours within budgeted hours
Complete all paperwork and transmit information to the corporate office in a timely manner
Preparation of Cash Deposit and Cash Handling
Prepare and transmit a Store Order using appropriate Build-To's.
Black Book skills (Shift Trend Analysis)
Conduct shift audits on identified products.
View Image Vault and burn CD's.
Protect confidential information (i.e. wages, personnel information, company records)
Control and protect store keys and operation codes.
Requirements
Requirements
Assistant Store Manager
Requirements for Assistant Store Manager :
Honest and friendly.
High School diploma or equivalent education.
Experience in retail sales preferred.
Possess a valid Driver's License and personal transportation to / from bank.
Ability to work scheduled hours other than store manager hours (2nd Shift)
Ability to communicate (orally and in writing) in English.
Ability to run a store in the absence of the Store Manager (i.e. vacation, LOA)
Ability to be promoted.
Work with a minimum of direction and periodic supervision.
At all times work as an effective assistant manager and leader.
PHYSICAL DEMANDS :
Ability to be exposed to cold or warm temperature extremes performing work in a walk-in cooler and / or freezer and outdoors.
Ability to operate computer keyboard for data entry.
Be exposed to occasional noise.
Ability to meet the physical demands of a store associate.
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