Night Audit Supervisor

Key Responsibilities:

• Overseeing the Night Audit Process:

• Ensure that the financial transactions and reports from the day are properly processed at night.
• Verify that all daily financial reports are accurate and balanced.
• Audit room charges, guest folios, credit card transactions, and other financial records to ensure everything matches.
• Supervisory Duties:

• Supervise the night audit team, ensuring they are performing their tasks correctly and efficiently.
• Manage any issues that arise overnight, including guest complaints or operational concerns.
• Ensure the team provides excellent customer service, handling check-ins, check-outs, and other guest requests during the night shift.
• Financial Reporting:

• Generate and distribute end-of-day reports, including revenue reports, occupancy data, and financial summaries.
• Review and resolve any discrepancies in billing and charges.
• Monitor cash handling and assist with balancing the cash drawer at the end of the shift.
• Guest Relations:

• Provide assistance to guests during the overnight hours, such as addressing concerns, processing check-ins or check-outs, and answering inquiries.
• Maintain communication with the front desk and other hotel departments to ensure smooth operations.
• Setting breakfast for hotel guests.
• Training and Development:

• Provide training for new night audit staff or other team members as needed.
• Ensure team members are up-to-date on the latest systems and processes for auditing.
• Security and Safety:

• Monitor the safety and security of the property overnight.
• Address any security concerns or emergencies that arise during the shift.

Skills and Qualifications:

• Experience: Typically, a few years of experience in hotel or hospitality accounting or as a night auditor is required.
• Knowledge of Accounting Software: Familiarity with hotel management systems (PMS) and accounting software is crucial.
• Attention to Detail: Accuracy is key, as the role involves balancing financial data and addressing discrepancies.
• Leadership and Communication Skills: The ability to manage a small team, provide feedback, and communicate effectively is important.
• Problem-Solving Ability: Handling guest complaints and operational issues as they arise.

Working Hours:

• The position typically requires overnight shifts, with the supervisor working from the late evening to early morning.

REQUIREMENTS

• Basic Requirements for Night Audit Position: 1. Educational Qualifications: High School Diploma or Equivalent: Most night audit positions require at least a high school diploma or GED. Some College or Degree (Preferred but not mandatory): A degree in hospitality, accounting, or business may be preferred, particularly for higher-level night audit roles like a supervisor. 2. Experience: Previous Experience in Hospitality or Accounting: Typically, candidates are expected to have prior experience working in a hotel environment or in roles involving financial transactions, customer service, or accounting. Experience with Night Auditing: For more senior or supervisory positions, prior night auditing experience is preferred, as it demonstrates familiarity with accounting and the unique requirements of overnight operations. 3. Technical Skills: Familiarity with Property Management Systems (PMS): Night auditors should be proficient in the hotel's property management system (e.g., Opera, Micros, or any specific hotel management software). Basic Accounting and Bookkeeping: Understanding of financial reporting, transactions, and auditing principles is crucial. This includes reconciling guest bills, balancing credit card payments, handling cash transactions, etc. Microsoft Office Proficiency: Excel is commonly used to manage reports and data, so knowledge of spreadsheet creation and manipulation is beneficial. 4. Key Duties and Responsibilities: Financial Reconciliation: A night auditor must review the day’s transactions, checking for discrepancies between guest charges, payments, room rates, and other revenue sources. Generate Reports: Create financial reports for the hotel, including revenue reports, occupancy, and daily activity logs. This includes balancing guest folios, taxes, charges, and other accounts. Billing Adjustments: The auditor may need to make adjustments for errors in guest charges or resolve discrepancies. Prepare Daily Closing Reports: Ensure that all charges, payments, and credits for the day are processed, and that the hotel’s system is updated with accurate financial data. 5. Communication Skills: Customer Service: As night auditors often interact with guests during the overnight shift, strong customer service skills are needed to handle guest requests, check-ins, or check-outs. Problem Solving: Handling guest complaints or issues during the night, resolving billing disputes, or ensuring smooth operations on the property. Team Communication: Effective communication with the hotel staff and other departments is crucial to ensure smooth hand-offs between shifts and that any outstanding issues are addressed. 6. Attention to Detail: The night audit process involves reviewing large amounts of data, so accuracy and thoroughness are key. A small mistake in financial reconciliation can lead to significant problems, so attention to detail is a must. 7. Working Hours and Shift Flexibility: Overnight Shifts: Night auditors typically work from evening to early morning (e.g., 10 PM to 6 AM or midnight to 8 AM). Weekend and Holiday Availability: Many night audit positions require working on weekends, holidays, and during busy periods, as hotels operate 24/7. 8. Security Awareness: Monitoring Property Safety: Night auditors are sometimes responsible for monitoring the hotel’s safety during the night, including responding to security alarms, managing guest check-ins, and alerting security personnel to any issues. Additional Skills (Optional but Beneficial): Multitasking: Night auditors often juggle between financial tasks, customer service, and other operational duties during their shift, so being able to multitask is beneficial. Problem-Solving and Crisis Management: Ability to think critically and solve problems quickly, especially when issues arise that affect guest satisfaction or operational efficiency. Leadership (for Supervisory Roles): Night Audit Supervisors need to lead and train their team, ensuring that night auditors are following procedures correctly.

Holiday House is a 28-room boutique hotel located in downtown Palm Springs. Originally opened in 1951, the hotel was designed by noted architect Herbert W. Burns. Today, it has been reimagined by interior designer Mark D. Sikes and the team behind Sparrows Lodge. The property features midcentury inspired elements combined with a communal atmosphere and whimsical edge. The design centers around Gio Ponti inspired tile-work in the bar and artwork throughout the property including pieces by David Hockney, Roy Liechtenstein, Herb Ritts, Alex Katz and Mr. Brainwash, with a garden sculpture by Donald Sultan.