What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Airport?
Holiday Inn
334-288-3858, exit 164 on I-65
96 Folmar Parkway
Montgomery, Alabama 36105
Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill, and offers a large banquet/meeting facility with catering from Magnolia's Bar & Grill, indoor pool, and fitness room.
Benefits include: IHG Hotel employee large discount program for thousands of hotels worldwide--offers employees significant discounts at thousands of hotels worldwide.
Pay begins at $12 per hour for those with qualifying experience that include but are not limited to: 2 years of hotel front desk agent experience, 1 year of OPERA reservation system experience, cleaning experience, et al.
As a
hotel front desk associate, you will be responsible for guest communications, fulfilling guest requests and other guest relations during your
shift including greeting guests in a friendly, courteous, and professional manner;
responsible for pre-booked, call in, and walk in reservations, etc.--which include
processing payment and safeguarding guest information; cashiering; coordinate/fulfill
guest services per guest requests to ensure a positive experience and stay. The ability to multitask is key. Cleaning the assigned areas is key.
You will be required to maintain the front desk and immediate surrounding areas
in a safe, clean, and professional
manner. Work will involve collaborating with other staff members in the hotel
to ensure a safe, positive stay for the guests. As needed you will be
expected to assist others in maintaining the cleanliness of the property. Preferred
to have 1-2 years hotel front desk experience.
Responsibilities for Hotel Front Desk Associate
- Perform guest check in and check out
- Cleaning assigned areas
- Answer multi line phone
- Keep accurate account of reservations
- Engage with a variety of customers in a friendly, professional and courteous manner
- Remain calm under pressure
- Exhibit problem solving skills in difficult situations
- Safeguard guest information
- Maintain the welcome desk with a professional appearance
- Coordinate work with different staff departments including office and management, housekeeping, maintenance, restaurant on a daily basis depending upon shift times.
- Cleaning and maintaining cleanliness of front desk and surrounding areas.
Qualifications for Hotel Front Desk Associate
- 2 years of customer service experience at a hotel is preferred
- OPERA hotel reservation system experience is preferred
- Proficient computer skills
- Able to use various office equipment
- Able to use a multi-line office telephone
- Able to multitask efficiently professionally
- Ability to reconcile a cash drawer
- Excellent customer service skills
- Prolonged periods of standing
- Able to work varied shifts, since the hotel is open 24/7 the entire year for business.
Salary : $13
