What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn and Suites - Aggieland?
- Using oral and written communication skills to register and accommodate guests
- Managing guest service requests
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations and guest messages
- Understanding how to use hotel Property Management Software (PMS) systems
- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
- Report any accidents or injuries to senior management staff immediately
- Other tasks given by management such as light cleaning
Job Types: Full-time, Part-time
Pay starting at $11.00 or more based on experience.
Experience:
- Front Desk: Preferred but not Required
- Hotel: Preferred but not Required
Education:
- High school or equivalent (Preferred)
Language:
- English
Communication method(s) used:
- Phone
- Chat
- In person
Typical Shifts:
- 7am-3pm
- 3pm-11pm
- 11pm-7am
Employee Benefits & Discounts:
- Employee as well as Friends & Family Discounts @ IHG Properties
- Medical, Vision, Dental Insurance available for Full-Time employees (optional/enrollment after 30 days)
- Supplementary Aflac Insurance offered to Full/Part-Time employees (optional)
Schedule:
- Open 24 hours/ 7 days a week / 365 days a year
- Holidays & Weekends Required but Rotating
- One Location
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $11 - $12