What are the responsibilities and job description for the Front Office Manager position at Holiday Inn and Suites Gateway?
Manage front desk operations and supervise front desk staff
Train new front desk staff and ensure existing staff receive ongoing training
Monitor and manage guest accounts, including room charges and upgrades
Resolve guest complaints and ensure guest satisfaction
Ensure prompt and courteous service to all guests
Maintain and update hotel records and databases
Develop and implement policies and procedures to improve front desk operations
Collaborate with other departments to ensure smooth hotel operations
Perform other duties as assigned
