What are the responsibilities and job description for the Guest Services Agent position at Holiday Inn at the Campus?
We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different promotions and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the telephones.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Front Desk Agent Requirements:
- High school diploma or suitable equivalent.
- Front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts over weekends and on public holidays.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Manhattan, KS 66502 (Required)
Work Location: In person
Salary : $14 - $15
