What are the responsibilities and job description for the Guest Service Representative/Front Desk - Holiday Inn Batesville, MS position at Holiday Inn - Batesville, MS?
Holiday Inn at 210 Power Drive, Batesville, MS is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a customer service oriented personality, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Approximately 30 to 40 hours per week.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments'
We offer the following benefits:
- Health Insurance with Blue Cross Blue Shield
- 1 week of paid vacation for all employees (based on hours worked during the year)
- Overtime pay for all major holidays (July 4th, Thanksgiving, and Christmas day)
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $10