What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Binghamton?
The Holiday Inn Binghamton is currently seeking a Front Office Manager with IHG Experience preferred.
Duties will include: leadership of guest registration, guest services, guest reservations, telephone services, and night audit. This leader is responsible for creating the service culture at the property.
Primary Responsibilities:
- Assists in the training of all Guest Services employees; coaches and counsel’s employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees and assist in preparation of 10-day forecasts.
- Resolves all guest concerns.
- Required to work Manager on Duty (MOD) shifts as scheduled.
Oversees the daily functions of the Front Desk including:
- Registering of guests into the hotel in a prompt and courteous manner.
- Using up-selling techniques to maximize revenue.
- Preparing for group arrivals, by working with housekeeping to ensure rooms are ready.
- Being informed of events/functions in the hotel during shift.
- Processing payment for departing guest’s according it established policies and procedures.
- Maintains a high level of employee motivation and encourages the participation of employees in all decisions.
- Effectively handles guest concerns.
- Assists in driving the review & follow up of guest reviews.
- Works cohesively with all operating departments in the hotel.
- Maintains control of the daily room inventory and is aware of any special requests, VIP’s and Brand rewards guests in the hotel.
- “Hands on” and “Lead by example” approach with day to day operational duties and/or special projects as required.
- Oversees the lobby area and back office for cleanliness, maintenance, security and functionality.
- Awareness of security in hotel at all times.
- Works in conjunction with the mangers to evaluate levels of Guest Scores. Monitor trends, with a focus on continuous improvement.
- Creates and posts a weekly schedule for team members in accordance with business levels.
- Responsible for payroll processing of the front desk department.
- Completes purchase order requests and submits invoices to the Accounting team in a timely manner, following up with suppliers when needed.
- Any/ other duties assigned.
- Qualifications:
Education/ Experience:
- Minimum of 2 years of Front Office/Guest Services experience required.
- Previous Management/Supervisory experience required.
- Previous work with loyalty programs and guest relations considered an asset.
- Previous experience with IHG Hotel brands and standards considered a valuable asset.
- University or College degree in Hotel and Restaurant Management/ Business Administration considered an asset.
- Health & Safety Committee experience is considered an asset.
Skills:
- Strong written and computer skills & communication and presentation skills.
- Ability to interact and communicate with all levels of Management and Associates.
- Displays a positive attitude, maintains enthusiasm and celebrates success.
- Planning and organizational skills with attention to detail.
- Knowledge of Opera an asset.
Job Type: Full-time
Pay: From $60,406.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Binghamton, NY 13901 (Required)
Ability to Relocate:
- Binghamton, NY 13901: Relocate before starting work (Required)
Work Location: In person
Salary : $60,406
