What are the responsibilities and job description for the Front Desk Supervisor - Holiday Inn Bloomington-Normal position at Holiday Inn Bloomington - Normal?
The Holiday Inn of Bloomington-Normal is seeking an experienced Front Desk Supervisor to join their team! The Front Desk Supervisor’s primary responsibility is to ensure the delivery of outstanding guest service and effective operations of the front desk. The Front Desk Supervisor is also responsible for providing service that is efficient and effective as a means to maximize room revenue. This is a new position we are adding to the hotel and there are morning and evening shifts available!
ESSENTIAL FUNCTIONS:
- Assists all guests in a professional and courteous manner.
- Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
- Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
- Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
- Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
- Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
- Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Assists with inside sales, group bookings and meeting room requests.
- Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
- Receives and processes telephone and walk-in reservations accurately.
- Monitors email, printer and fax machine to ensure prompt attention is given to documents received.
- Maintains the cleanliness of the lobby area and performs laundry duties as needed.
- Removes snow from hotel main entrance and sidewalks as needed.
- Responds promptly to all guest comments or concerns.
- Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues.
- Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.
- Maintains and orders supplies within budget and as directed by supervisor.
- Manages the day-to-day staffing requirements of the front desk and directs the work of the front desk staff by assigning and delegating tasks. May assist with the recruitment of new front desk associates.
- Trains, mentors, coaches and provides regular feedback to front desk staff as a means to help manage conflict and improve staff performance.
- Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
- Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
- Performs all other duties as assigned.
We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, regular full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family).
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
