What are the responsibilities and job description for the Server position at Holiday Inn Bloomington - Normal?
JOB SUMMARY:
The Holiday Inn Normal-Bloomington is seeking an experienced AM Breakfast Server to join their team!
ESSENTIAL FUNCTIONS:
The Server’s primary responsibility is to uphold the restaurant’s high standards of excellence by providing the highest quality of service to guests. The Server is responsible for taking food and beverage orders, entering orders promptly and accurately, serving food and beverages, coordinating with the kitchen to ensure timely service and food quality, clearing tables as well as completing any set-up, side work or closing duties as assigned.
SKILLS & KNOWLEDGE:
- Must have the ability to provide professional and courteous guest service.
- Must have good time management skills and the ability to work with minimal supervision.
- Must have good organizational skills, the ability to multitask and work in a fast-paced environment.
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
- Must have the ability to maintain a positive and professional attitude during all interactions.
- Must have the ability to interact with guests in a friendly, enthusiastic and outgoing manner.
- Must have a working knowledge of computers and basic math skills.
- Previous serving experience preferred, but not required.
ESSENTIAL FUNCTIONS:
- Assists all guests in a professional and courteous manner.
- Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
- Presents menus, answers question, takes food and beverage orders, places order, delivers orders, checks back after delivery of order to ensure guest satisfaction, observes guests to respond to any additional needs.
- Maintains table appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, condiments etc.
- Provides check for payment and provides change as needed.
- Is knowledgeable of all menu items, specials and restaurant offers or promotions.
- Follows all customer service, adult beverage and cash handling policies and procedures.
- Maintains a clean, organized and appropriately stocked work area.
- Thoroughly completes any assigned set-up, side work or closing duties.
- Understands and applies all restaurant safety and security procedures as required to maintain a safe and secure environment for associates and guests.
- Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
- Performs all other duties as assigned.
OTHER CONSIDERATIONS:
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
- The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
PHYSICAL DEMANDS ANALYSIS:
Summary
The Server works primarily indoors in a temperature-controlled environment. This position requires continuous standing and walking, and frequent lifting, carrying, bending and reaching throughout entire shift. Hazards may include, but are not limited to, exposure to computer terminals, standard cleaning chemicals, and hot surfaces/appliances. All restaurant employees are required to wear rubber-soled shoes and must follow proper safety precautions at all times to avoid injuries.
We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family).
Other opportunities are available. Apply today!
Candidates offered regular employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability