What are the responsibilities and job description for the Front Desk Manager position at Holiday Inn Bloomington- University Area?
Job Summary
We are seeking a highly organized and customer-focused Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional customer service, managing schedules, and maintaining an efficient office environment. This role requires strong communication skills and the ability to multitask effectively in a fast-paced setting. Hotel front desk experience is a must, but this is a great entry to supervisor position for persons looking to grow in the hospitality industry.
Duties
- Manage the front desk operations, including greeting visitors and handling inquiries in a professional manner.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records for arrivals and balancing for reservations.
- Provide exceptional customer service by addressing client needs and resolving issues promptly.
- Assist with administrative tasks as needed, including managing office supplies and equipment.
- Maintain a clean and welcoming front desk area that reflects the company’s standards.
- Be able to work 2 night audit shifts a week, this is on a rotating schedule for middle of the week.
Qualifications
- Proven experience in an office or customer service role; experience in front hotel front desk is a must.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Bilingual candidates are encouraged (not required) to apply to better serve our diverse clientele.
- Strong interpersonal skills with a focus on providing outstanding customer service.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us as a Front Desk Manager where you can contribute to creating an inviting atmosphere for our clients while enhancing your professional skills in a supportive environment!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Bloomington, IN 47404 (Required)
Ability to Relocate:
- Bloomington, IN 47404: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
