What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Boston?
The Front Office Manager at Holiday Inn Boston - Cambridge Area is responsible for overseeing all aspects of the front office operations. This includes managing the front desk staff, ensuring smooth check-in and check-out processes, and providing excellent customer service to guests.
Responsibilities
- Supervise and train front desk staff
- Ensure efficient and friendly communication with guests
- Manage room reservations and assignment of accommodations
- Handle guest inquiries, requests, and complaints
- Maintain accurate records of guest interactions and transactions
- Coordinate with other departments to ensure guest satisfaction
Requirements
Benefits
About the Company
Holiday Inn Boston - Cambridge Area is a renowned hotel located in Somerville, Massachusetts. We strive to provide exceptional hospitality and superior service to our guests. Our team is dedicated to creating memorable experiences and ensuring guest satisfaction.
Salary : $60,000 - $65,000