What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Brookfield WI?
Currently looking for guest service associates to provide superior service at the hotel’s front desk. The position requires attention to guest needs such as guest check-in/check-outs, reservations, and responding to guest questions and needs. Opera experience a huge plus. Do not call the hotel please.
Other key duties include:
- Process guest registrations, including collecting payment
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
- Promote, answer questions about, and enroll guests in Best Western’s frequent guest program
- Perform nightly backup of server
- Prepare express checkout folios
- Maintain room status inventory
- Perform key inventory
- Communicate all pertinent shift information to the General Manager and other desk staff
- Maintain and clean the lobby and bathroom as needed.
Qualifications Minimum Experience, Education, Skill & Physical Requirements:
- Must have a high school diploma or equivalent
- Must be flexible in hours and days worked
- Must be able to stand for long periods of time
- Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.
- Must have sound judgment and discretional skills and be able to work with little or no supervision
- Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Job Type: Full-time
Job Type: Full-time
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Experience:
- Front desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15
