What are the responsibilities and job description for the Front Desk Agent - all shifts position at Holiday Inn Budd Lake-Rockaway Area?
We are looking for friendly and dependable candidates with excellent people skills for the position of Guest Service Agents, who are responsible for providing outstanding guest service while handling various administrative tasks, among other duties.
The Guest Service Agents must have tremendous patience and charisma when dealing with guests and accommodate their every need with enthusiasm and poise.
Some of the duties/requirements are:
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers, ensuring security and PCI compliance are maintained
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- High school diploma or GED
- At least one year of customer service experience
- One year of front desk experience in the hospitality industry is preferred
- Excellent verbal communication skills
- Availability to work shifts as noted below, including weekends and holidays
- Familiarity with Opera PMS check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Available shifts are 6:00am to 2:00pm, 10:00am to 6:00pm, 2:00pm to 10:00pm, and 10pm to 6:00am
Weekend availability is required. Flexibility with schedule is a plus. Candidates must be prompt, dependable, and professional in both appearance and demeaner. Flexibility to work well both on your own as well as with other associates is essential.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Application Question(s):
- Please list the shifts which you are available to work. 6am-2pm, 2pm-10pm, 10pm-6am, or 10am-6pm.
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $16