What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Downtown Memphis?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will have a strong background in hotel or resort management, with exceptional customer service skills and a passion for guest relations. This role is crucial in ensuring that our guests receive the highest level of service from check-in to check-out, while also managing the night audit processes and maintaining efficient phone systems.
Responsibilities
- Supervise and train front desk staff to ensure excellent customer service and adherence to hotel policies.
- Manage daily operations of the front office, including guest check-in/check-out procedures, reservations, and room assignments.
- Conduct night audits to ensure accurate financial reporting and reconciliation of daily transactions.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Maintain effective communication with other departments to ensure seamless guest experiences.
- Oversee the management of phone systems, ensuring proper etiquette and responsiveness to all calls.
- Implement hospitality management best practices to enhance overall guest satisfaction.
- Monitor front desk operations for efficiency and effectiveness, making improvements as necessary.
Requirements
- Proven experience in a hospitality role, preferably as a Front Office Manager or similar position within a hotel or resort setting.
- Strong knowledge of guest relations principles and customer service best practices.
- Familiarity with night audit processes and hotel management software is preferred.
- Excellent phone etiquette and communication skills are essential.
- Ability to lead a team effectively while fostering a positive work environment.
- Strong organizational skills with attention to detail in managing front desk operations.
- Flexibility to work various shifts, including nights and weekends as needed.
Join our team as we strive to provide exceptional experiences for our guests while fostering a supportive atmosphere for our staff. Your expertise in hospitality management will play a vital role in our success!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Memphis, TN 38103 (Required)
Ability to Relocate:
- Memphis, TN 38103: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000
