What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn East Peoria?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is essential in providing exceptional service to our guests, ensuring their stay is enjoyable and memorable. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently. If you thrive in a fast-paced environment and enjoy interacting with people, this position is perfect for you.
Duties
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Manage guest reservations and inquiries through phone systems and in-person interactions.
- Assist guests with check-out procedures, ensuring a smooth departure process.
- Handle guest complaints or concerns with professionalism and empathy, striving for resolution.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in guest services or hospitality preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Bilingual candidates are highly desirable to accommodate diverse guest needs.
- Knowledge of front desk operations and night audit processes is beneficial.
- Excellent interpersonal skills with a focus on customer satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $16 - $18