What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Erie?
Position: Front Desk Agent
Location: Holiday Inn Erie, PA
Employment Type: Full-Time/Part-Time Positions Available
About Us
The Holiday Inn Erie, PA, is dedicated to providing exceptional service and a welcoming atmosphere for all guests. We’re searching for enthusiastic and customer-focused individuals to join our Front Desk team. If you have a passion for hospitality and enjoy interacting with people, this might be the perfect opportunity for you!
Key Responsibilities
- Guest Check-In/Check-Out: Efficiently handle guest arrivals and departures while maintaining accurate records.
- Customer Service: Greet guests warmly, address inquiries, resolve issues, and provide information about local attractions.
- Reservations & Billing: Manage room reservations, process payments, and maintain transaction accuracy.
- Communication: Coordinate with other hotel departments (Housekeeping, Maintenance, etc.) to ensure seamless guest experiences.
- Complaint Resolution: Proactively identify potential issues, resolve guest concerns promptly, and escalate as needed.
- Brand Standards: Adhere to IHG (InterContinental Hotels Group) policies and brand standards for a consistent guest experience.
Qualifications
- Customer-Facing Experience: Prior experience in hospitality, customer service, or related field is preferred, but we welcome enthusiastic newcomers.
- Communication Skills: Excellent verbal and written communication with the ability to handle diverse guest needs.
- Tech-Savvy: Comfortable working with hotel property management systems, reservation software, and standard office tools.
- Problem-Solving: Resourceful and proactive in addressing guest concerns, resolving issues quickly and politely.
- Team Player: Willingness to collaborate with colleagues for the best possible guest experience.
- Availability: Flexible schedule, including weekends and holidays.
What We Offer
- Competitive Pay: Hourly wage commensurate with experience.
- Benefits Package: Health, dental, and vision insurance options (for full-time positions), plus paid time off.
- Growth & Development: Training programs, mentorship, and opportunities to advance within the hotel or IHG network.
- Positive Work Environment: Join a supportive team committed to delivering outstanding service and creating memorable guest experiences.
Ready to Apply?
If you’re excited about connecting with guests and taking part in the success of Holiday Inn Erie, PA, please submit your resume . We look forward to reviewing your application and welcoming you to our growing team!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Marriott: 1 year (Preferred)
Work Location: In person
Salary : $14
