Hotel Front Desk Manager

Holiday Inn Express, Moline, IL, is currently seeking an experienced Front Desk Manager. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager you'll deliver this through managing all aspects of the front office (for example guest service and registration, room inventory and availability, guest service standards and initiatives, and product quality) while creating a warm atmosphere making our guests feel at home.

Who We Are:

Frontier Hospitality Group has been locally owned since 1950 (75 years!) FHG currently owns and operates 7 hotels in the Quad Cities and East Peoria across five fantastic brands, and our growth keeps climbing. Owning multiple properties allows us a unique advantage offering opportunities for advancement and growth.

Essential Duties and Responsibilities:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

• Interview, hire, evaluate, discipline, terminate, and deliver recognition and reward to Front Desk personnel.
• Supervises and oversees the training and developing new GSA employees, teaching and enforcing all existing new policy and procedures. Responsible for staff scheduling/coverage and support. Supervises and delegates front desk responsibilities and provides follow-up. Monitors front office communications, morale and motivation.
• Strives to attain high guest service techniques and salesmanship by training all front desk staff in guest service and by responding quickly and courteously to all guest complaints. Reconciles travel agent commission, transfers AR charges and completes month end processes for the front desk.
• Responsible for maintaining and operation of all equipment, hardware, software, and point of sale equipment. Oversees transfer of accounts to A/R and all forms of payments and discrepancies.

Qualifications and Requirements

• High School diploma or GED required an advanced degree in hospitality-related field preferred.
• 2 years of previous supervisory/management experience in a hotel required.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Franchise systems, Opera, and GDS familiarity is a plus.
• Ability to successfully supervise, coach, and motivate up to 15 employees.

EOE/AA/Disabled/Veteran